Terms of Services

The following Terms of Service (the “Agreement“) will govern your use of the Services, as defined below, and are entered into between CloudPlex.io, Inc. (“CloudPlex“), a business located at 7901 168th Avenue NE #103, Redmond, WA 98052, USA, and the business you represent (“you” or “your“). This Agreement takes effect when you click the check box linking to this Agreement at the time you create a CloudPlex Account, as defined below, or otherwise access or use the Services, as defined below. By clicking the check box linking to this Agreement, you represent and warrant that (a) you are lawfully able to enter into contracts (e.g., you are not a minor), (b) you have legal authority to bind the entity that you represent, and (c) you have read, understood, and hereby agree to this Agreement.

1. CloudPlex Services and Set-up

Services

CloudPlex provides a service mesh enablement platform, as further described at www.cloudplex.io (including the websites used to access such services, the “Services“).

Account Setup

When you set up an account (“CloudPlex Account“) to use the Services, you will be required to choose, a password and user ID, and will be required to provide other registration information (collectively, “Registration Information“). You agree and represent that all Registration Information provided by you is accurate and up-to-date. If any of your Registration Information changes, you must update it in your CloudPlex Account. If CloudPlex believes that the Registration Information you provide is not correct, current, or complete, CloudPlex reserves the right to refuse you access to the Services, and to terminate or suspend your CloudPlex Account at any time. However, CloudPlex has no obligation to verify the accuracy, currency, completeness, or usefulness of any Registration Information that you have provided. CloudPlex may send you important notices via your email address and via Slack.

CloudPlex Account Credentials

You understand that you are responsible for maintaining the confidentiality of the username, password and any other authentication credentials required to access your CloudPlex Account and those of any users you authorize under your CloudPlex Account, and you are fully responsible for all activities that occur under your CloudPlex Account, including the purchase of any of the Services. You agree (a) to immediately notify CloudPlex if you suspect any unauthorized use of your CloudPlex Account (including usernames, passwords or any other authentication credentials) or any other breach of security, (b) to ensure that you exit from your CloudPlex Account at the end of each session, (c) not to share any username, password or any other authentication credentials with any other user or use the username, password or any other authentication credentials of any other user, and (d) to use particular caution when accessing your CloudPlex Account from a public or shared computer so that others are not able to view or record your password or other personal information. You acknowledge that CloudPlex is not responsible for any loss or damage arising from the theft or misappropriation of any username, password or other authentication credentials. CloudPlex recommends that you use strong passwords for your CloudPlex Account, never use the same password on multiple sites or services, and change your password frequently. You are directly responsible to CloudPlex for any users you authorize under your CloudPlex Account.

2. Fees and Payment

Election and Fees

The fees for the Services are set forth on the CloudPlex pricing page (“Pricing Page“), which is incorporated into and made a part of this Agreement, or in a separate written agreement between you and CloudPlex. You agree to pay CloudPlex the fees indicated for the Services plan you select. Fees will be charged to your Payment Method on the day your Services plan selection goes into effect and will cover fees for your Services plan selection for the period indicated. Thereafter, your selected Services plan will automatically renew for successive terms and the applicable fees will continue to be charged to your Payment Method on a recurring basis until you cancel or change your Services plan selection, and you hereby authorize CloudPlex to charge your Payment Method for such recurring charges. The amount of the recurring charge will be the then-current fee applicable to the Services plan and term you selected. You acknowledge that the amount of the recurring charge may increase if the applicable fee increases. You may upgrade, downgrade or cancel your Services plan selection at any time. Plan downgrades or cancellations will take effect only at the end of your current term and must be made at least 5 business days prior to your next renewal in order to avoid billing of the next renewal period’s fees at the prior rate. Services upgrades will take effect immediately and you will be charged a prorated fee for the remainder of your current term based on the difference in price between your current plan and the upgraded plan. Stated fees do not include any related taxes (including without limitation sales and use taxes, duties or other governmental taxes or fees), all of which are your responsibility and will be charged to your Payment Method in addition to the fees.

Payment Method

CloudPlex may, from time to time, offer various payment methods, including without limitation payment by credit card, debit card, direct debit, certain mobile payment providers or by using PayPal. CloudPlex may also accept a purchase order and invoice you for the Services. You authorize CloudPlex to charge you for Services through the payment method you select when purchasing the Services (the “Payment Method“) and you agree to make payment using such Payment Method(s). CloudPlex may, from time to time, receive and use updated payment method information provided by you or that financial institutions or payment processors may provide to us to update information related to your Payment Method(s), such as updated expiration dates or account numbers. Certain Payment Methods, such as credit cards and debit cards, may involve agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Methods (the “Payment Method Provider“). If CloudPlex does not receive payment from your Payment Method Provider (if applicable), you agree to directly pay all amounts due upon demand from CloudPlex. Your non-termination or continued use of the Services reaffirms that CloudPlex is authorized to charge your Payment Method.

Current Information Required

You agree to provide current, complete and accurate billing information and agree to promptly update all such information (such as changes in billing address, credit card number or credit card expiration date) as necessary for the processing of all payments that are due to CloudPlex. You agree to promptly notify CloudPlex if your Payment Method is canceled (for example, due to loss or theft) or if you become aware of a potential breach of security related to your Payment Method. If you fail to provide any of the foregoing information, you acknowledge that your current Payment Method may continue to be charged for Services and you remain responsible for all such charges.

Payment Matters

If your Payment Method fails or your account is past due, CloudPlex reserves the right to either suspend or terminate your use of the Services. You agree to submit any disputes regarding any charge to your account in writing to CloudPlex within 60 days of such charge, otherwise such dispute will be waived and such charge will be final and not subject to challenge. You agree to reimburse us for all collection costs. CloudPlex reserves the right to charge you interest at a rate of 1.5% per month on any overdue amounts, or the maximum rate permitted by applicable law, whichever is lower. All fees and charges are nonrefundable and there are no refunds or credits for any partially used Services except (i) as expressly set forth in this Agreement, the Pricing Page or a separate written agreement between us; (ii) as otherwise required by applicable law; or (iii) at CloudPlex’s sole and absolute discretion. Fees for the Services may be payable in advance, in arrears, on a usage basis or as otherwise described on the Pricing Page or in a separate written agreement between us. All prices for Services are subject to change without notice; however, CloudPlex will use reasonable efforts to notify you at least 30 days before any price increase.

3. Client Content

Grant of License

As between the parties, and except as otherwise expressly stated in this Agreement, you will own and retain all rights, title, and interest in and to all Registration Information and other software, data, information, text, graphics, links, and all other materials you process using the Services (collectively, the “Client Content“). You hereby grant to CloudPlex and its suppliers a non-exclusive, worldwide, sublicensable, and fully paid-up right and license to analyze, process, use, publish, display, compile, create derivative works of and otherwise exploit, the Client Content for the purpose of providing the Services.

Responsibility and Use of Client Content

You are solely responsible (and assume all liability and risk) for determining whether or not Client Content is legal, appropriate or acceptable, and whether you have the right to provide, access and use such content and grant to CloudPlex and its suppliers the right to use such content under this Agreement. CloudPlex will not be responsible for the Client Content. CloudPlex reserves the right at all times, at its discretion and without notice to you, to remove or refuse to store, process or use any Client Content within the Services. CloudPlex also reserves the right to access, preserve and disclose any information as it reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce this Agreement, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to user support requests; or (v) protect the rights and property of CloudPlex, its users and the public. You acknowledge that you are responsible for setting access rights and privileges for any users you authorize under your CloudPlex Account.

4. CloudPlex Content

Ownership of CloudPlex Content

CloudPlex and its licensors will own and retain all rights, title, and interest in and to the Services and all materials therein, including, without limitation, software, images, text, graphics, designs, illustrations, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, information, data, other files and the arrangement thereof, content belonging to other users and Documentation (collectively, “CloudPlex Content“). “Documentation” means any user documentation, on any media, provided by CloudPlex for use with the Services.

Limited License

During the term of this Agreement, you are granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services and Documentation solely for your internal business purposes, subject to the terms and conditions of this Agreement. You agree that you will not (i) copy, modify, publish, adapt, sublicense, translate, sell, distribute, transmit, perform, display, reverse engineer, decipher, decompile or otherwise disassemble any portion of the CloudPlex Content or the Services or cause others to do so; (ii) “frame” or “mirror” any part of the Services, without CloudPlex’s prior written authorization; (iii) use meta tags or code or other devices containing any reference to CloudPlex or the Services in order to direct any person to any other website for any purpose; (iv) resell or make any commercial use of the Services or Documentation other than as intended; (v) use any data mining, robots, or similar data gathering or extraction methods or otherwise collect any pictures, descriptions, data or other content from the Services or Documentation; (vi) forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Services; (vii) use any automated methods or processes to create user accounts or access the Services, or (viii) use the CloudPlex Content or the Services other than for their intended purpose. Any use of the Services or CloudPlex Content other than as expressly authorized herein, without the prior written consent of CloudPlex, is strictly prohibited and will violate and terminate the license granted herein. Unless explicitly stated herein, nothing in this Agreement will be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. CloudPlex reserves all rights not expressly granted herein in the Services and the CloudPlex Content. This license is revocable at any time.

5. Feedback

CloudPlex welcomes and encourages feedback, comments, and suggestions for improvements to the Services (“Feedback). By providing Feedback, you agree that all Feedback becomes CloudPlex’s exclusive property. Additionally, you irrevocably assign to CloudPlex your complete rights, titles, and interests in and to Feedback, including any and all intellectual property rights contained therein. Moreover, at CloudPlex’s request and expense, you agree to execute documents and take such further action as CloudPlex may reasonably request to assist it in acquiring, perfecting, or maintaining subject intellectual property rights.

6. Trademarks

“CloudPlex”, CloudPlex’s logos and any other trade name or slogan contained in the Services are trademarks or service marks of CloudPlex, its partners or its licensors and may not be copied, imitated or used, in whole or in part, without the prior written permission of CloudPlex or the applicable trademark holder. In addition, the look and feel of the Services, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of CloudPlex and may not be copied, imitated or used, in whole or in part, without CloudPlex’s prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Services are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by CloudPlex.

7. Compliance with Laws

You agree that you will use the Services and provide, access and use Client Content in compliance with all applicable local, state, national and international laws, rules and regulations. You will not, will not agree to, and will not permit, authorize or encourage any third party to: (a) use the Services to transmit or otherwise distribute any content or software that you do not have the necessary rights in or that is unlawful, defamatory, libelous, harassing, abusive, fraudulent or obscene, that contains viruses, or is otherwise objectionable, as reasonably determined by CloudPlex; (b) interfere or attempt to interfere with the proper working of the Services or prevent others from using the Services; or (c) use the Services in connection with any fraudulent or unlawful purpose. Violation of any of the foregoing may result in immediate suspension of the Services or termination of this Agreement, at CloudPlex’s sole discretion, and may subject you to state and federal penalties and other legal consequences. CloudPlex reserves the right, but will have no obligation, to review the Client Content and use of the Services, including in relation to CloudPlex user complaints or disputes, in order to determine whether a violation of this Agreement has occurred or to comply with any applicable law, regulation, legal process, or governmental request. .

8. Confidential Information

Definition

Confidential Information” means non-public business information, know-how, and trade secrets in any form, including information regarding our product plans, security practices and policies, and any other information a reasonable person should understand to be confidential, which is disclosed by or on behalf of either party or its affiliates to the other party or its affiliates, directly or indirectly, in writing, orally, or by inspection of tangible objects, and whether such information is disclosed before or after the effective date of this Agreement. Confidential Information includes any portion of this Agreement and its terms that is not publicly available on our website. “Confidential Information” excludes information that (i) is publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party through no action or inaction of the receiving party; (ii) is already in the possession of the receiving party at the time of disclosure by the disclosing party, as shown by the receiving party’s files and records; or (iii) is obtained by the receiving party from a third party without a breach of the third party’s obligations of confidentiality.

Maintenance of Confidentiality

The party receiving Confidential Information hereunder agrees to take reasonable steps, at least substantially equivalent to the steps it takes to protect its own proprietary information, but not less than reasonable care, to prevent the unauthorized duplication or disclosure of the Confidential Information to third parties without the disclosing party’s prior written consent. The receiving party may disclose the disclosing party’s Confidential Information to the receiving party’s employees or agents who reasonably need to have access to such information to perform the receiving party’s obligations under this Agreement, and who will treat such information as Confidential Information under the terms of this Agreement. The receiving party may disclose the disclosing party’s Confidential Information if required by law so long as the receiving party gives the disclosing party written notice of the requirement prior to the disclosure (where permitted) and reasonable assistance, at the disclosing party’s expense, in limiting disclosure or obtaining an order protecting the information from public disclosure.

Return of Materials and Effect of Termination

Upon written request of the disclosing party, or in any event upon any termination or expiration of this Agreement, the receiving party will return to the disclosing party or destroy all materials, in any medium, to the extent containing or reflecting any of the disclosing party’s Confidential Information. Following expiration or termination of this Agreement, we may purge your Client Content from our systems. The obligations in this Section 8 survive for three years following expiration or termination of this Agreement, except that Confidential Information that constitutes a trade secret of the disclosing party will continue to be subject to the terms of this Section 8 for as long as such information remains a trade secret under applicable law.

9. Data Security

Data Security

We implement and maintain physical, electronic, and managerial procedures intended to protect against the loss, misuse, unauthorized access, alteration, or disclosure of Client Content. We will notify you of any unauthorized access to, or use of, Client Content that comes to our attention. If any unauthorized disclosure of Client Content resulting from your use of the Services comes to our attention, we will work with you to investigate the cause of such unauthorized disclosure, and will work together in good faith to take the steps reasonably necessary to prevent any future reoccurrence and to comply with applicable data breach notification laws. CloudPlex may temporarily suspend the Services (or any part of them) for operational reasons or in an emergency, to prevent fraud or direct loss, or for reasons of security.

Data Transmission

You acknowledge that use of the Services involves transmission of Client Content and other communications over the Internet and other networks, and that such transmissions could potentially be accessed by unauthorized parties. You must promptly notify us of any suspected security breach at info@cloudplex.io.

10. Representations and Warranties

Without limiting any other representation, warranty or covenant of either party herein, you hereby represent and warrant to CloudPlex that: (a) you have the full right, power and authority to enter into this Agreement; (b) this Agreement is a valid and binding obligation of yours; and (c) you have obtained and will maintain throughout the term of this Agreement all necessary licenses, authorizations, approvals and consents to enter into and perform your obligations hereunder in compliance with all applicable laws, rules and regulations. Further, you hereby represent and warrant to CloudPlex that (i) you will remain fully responsible for all access to and use of the Services through your username, password and any other authentication credentials, including access to any features the use of which results in monetary charges to you, whether or not you have knowledge of or authorize such access and use; (ii) you have the right to grant to CloudPlex and its suppliers the rights granted herein and that none of the Client Content contains any material that infringes upon any third-party right, including but not limited to rights arising from contracts between you and third parties, copyright, trademark, class action, patent, consumer protection laws, trade secret, moral rights, privacy rights, rights of publicity, or any other intellectual property or proprietary right, or which slanders, defames, libels, or invades the right of privacy, publicity, or other property rights of any person; (iii) none of the Client Content provided by you hereunder contains any viruses, malware, Trojan horses, trap doors, back doors, Easter eggs, worms, time bombs, cancelbots, or other computer programming routines that may potentially damage or interfere with the Services, or intercept or expropriate any system data or personal information from the Services; (iv) you have provided and will continue to provide CloudPlex with accurate and complete Registration Information and other information, and will inform CloudPlex in writing of any changes or updates to such information during the term of this Agreement; and (v) you will review all Client Content and ensure that it complies with this Agreement.

11. Term; Termination

The term of this Agreement will continue until terminated. In the event of a material breach by either party, the non-breaching party may terminate this Agreement immediately upon written notice without liability to the other party. Failure to pay any fees when due is considered a material breach. CloudPlex may terminate for convenience at any time without notice. You may terminate for convenience at any time upon written notice to CloudPlex. Notwithstanding anything to the contrary, in the event of any termination, you will remain liable for any amount due under this Agreement through the effective date of termination and such obligation to pay will survive any termination of this Agreement, and no refunds of fees paid under this Agreement will be provided. Termination of this Agreement will not relieve either party of any obligations or liabilities that have accrued prior to the termination date (including obligations to pay fees, taxes, interest and collection costs). In addition, each party’s obligations as provided in the following sections of this Agreement will survive termination: 2, 3, 4(a), 6-8, 10-16 and 17(b).

12. Indemnification

Your Indemnity

You agree to defend, indemnify and hold CloudPlex and its affiliates and each of their respective directors, officers, employees, agents, contractors, suppliers, licensors and representatives, and affiliates of each of the foregoing, harmless from and against any losses, costs, liabilities, claims, demands, damages and expenses, including reasonable attorneys’ fees, arising out of or related to (i) your violation of any term of this Agreement, (ii) your unauthorized use of and access to the Services, (iii) your violation of any rights of a third party, including without limitation any right of privacy or intellectual property rights; (iv) any other party’s access and use of the Services with your username, password or any other authentication credentials; (v) your violation of any applicable laws, rules or regulations, (vi) Client Content, or (vii) your gross negligence or willful misconduct. The indemnified party agrees to give you prompt written notice of any claim and to reasonably cooperate with your defense of such claim, at your expense.

CloudPlex Indemnity

CloudPlex agrees to defend, indemnify and hold you and your affiliated companies harmless from and against any and all third party claims and pay all awarded damages, losses, liabilities, costs and expenses or settlement related thereto arising from allegations that the Services or any portion thereof infringe(s) or otherwise violate(s) such third-party’s U.S. patents, trademarks or copyrights. You must give CloudPlex prompt written notice of any claim and reasonably cooperate with CloudPlex’s defense of such claim, at CloudPlex’s expense. If a claim under this paragraph is made or likely to be made, CloudPlex may in its sole discretion: (i) procure a license to allow you to continue using the allegedly infringing component(s) of the Services, (ii) modify the infringing component(s) to make them non-infringing, or (iii) if (i) and (ii) are not reasonably available, terminate your right to use the infringing component(s) effective immediately without liability.

13. Privacy Policy

CloudPlex collects personal and other information through the Services and you agree to the terms of our Privacy Policy.

14. Disclaimers; No Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, CLOUDPLEX AND ITS AFFILIATES AND SUBSIDIARIES MAKE NO WARRANTY, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO ANY MATTER, INCLUDING WITHOUT LIMITATION THE SERVICES. CLOUDPLEX EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, GUARANTEES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT OR NON-INFRINGEMENT OR THOSE ARISING OUT A COURSE OF DEALING OR USAGE OF TRADE. FURTHER, CLOUDPLEX DOES NOT WARRANT THE RESULTS OR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, THAT YOU WILL RECEIVE ANY BUSINESS BENEFITS AS A RESULT OF USE OF THE SERVICES, AND YOU ASSUME ALL RISK AND RESPONSIBILITY WITH RESPECT THERETO. CLOUDPLEX MAKES NO WARRANTY, EXPRESS OR IMPLIED, RELATED TO THE AVAILABILITY, UPTIME, OR QUALITY OF THE SERVICES, AND CLOUDPLEX MAY FREELY ADD, MODIFY, UPDATE, REMOVE, AND REPLACE ANY SERVICES AS WELL AS DELETE ANY CLIENT CONTENT.

15. Limitation of Liability and Damages

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, WILL CLOUDPLEX, ITS AFFILIATES, AND ITS SUBSIDIARIES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES THAT RESULT FROM THIS AGREEMENT OR THE USE OR THE INABILITY TO USE THE SERVICES, EVEN IF CLOUDPLEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT OR REVENUE (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS. WITHOUT LIMITING THE FOREGOING, CLOUDPLEX AND ITS AFFILIATES AND SUBSIDIARIES WILL NOT BE LIABLE TO YOU FOR ANY CHANGES WHICH CLOUDPLEX MAY MAKE TO THE SERVICES, OR FOR (A) ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES); (B) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CLIENT CONTENT OR OTHER DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES; (C) YOUR FAILURE TO PROVIDE CLOUDPLEX WITH ACCURATE REGISTRATION INFORMATION OR OTHER INFORMATION; (D) ANY LIABILITY RESULTING FROM YOUR FAILURE TO KEEP YOUR USERNAME, PASSWORD OR ANY OTHER AUTHENTICATION CREDENTIALS OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, AND (E) THE USE, INABILITY TO USE, UNAUTHORIZED USE, PERFORMANCE OR NON-PERFORMANCE OF ANY THIRD PARTY ACCOUNT PROVIDER SITE. EXCEPT FOR AMOUNTS EXPRESSLY DUE AND OWING HEREUNDER, IN NO EVENT WILL CLOUDPLEX AND ITS AFFILIATES AND SUBSIDIARIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, WARRANTY, INDEMNIFICATION OR OTHERWISE) EXCEED THE AMOUNT RECEIVED BY CLOUDPLEX FROM YOU DURING THE TWELVE MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. YOU WILL NOT COMMENCE ANY ACTION, SUIT OR PROCEEDING AGAINST CLOUDPLEX MORE THAN ONE YEAR AFTER THE DATE UPON WHICH THE CLAIM AROSE.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, NOTHING IN THIS AGREEMENT WILL EXCLUDE OR LIMIT CLOUDPLEX’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ONLY THE LIMITATIONS WHICH ARE LAWFUL WILL APPLY TO YOU AND CLOUDPLEX’S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16. Governing Law, Arbitration, and Class Action/Jury Trial Waiver

Governing Law

You agree that the Services shall be deemed: (i) solely based in Washington, and (ii) a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than Washington. This Agreement shall be governed by the laws of the State of Washington, without respect to its conflict of laws principles. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the personal jurisdiction of the federal and state courts located in King County, Washington for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction, as set forth in the Arbitration provision below. You agree that King County, Washington is the proper forum for any appeals of an arbitration award or for trial court proceedings in the event that the arbitration provision below is found to be unenforceable.

Arbitration

READ THIS PARAGRAPH CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM CLOUDPLEX. For any dispute with CloudPlex, you agree to first contact us at info@cloudplex.io and attempt to resolve the dispute with us through good faith discussions. In the unlikely event that we have not been able to resolve a dispute after 60 days, we each agree to resolve any claim, dispute or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with this Agreement (collectively, “Claims“), by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitration will be conducted in King, Washington, unless you and CloudPlex agree otherwise. Each party will be responsible for paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules, and the award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this paragraph shall be deemed as preventing either you or CloudPlex from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation or other violation of either party’s confidential information or intellectual property or other proprietary rights.

Class Action/Jury Trial Waiver

ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND CLOUDPLEX ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

17. Updates to this Agreement; Miscellaneous; Questions

Updates to this Agreement

From time to time, CloudPlex may change, modify, add, or remove portions of this Agreement (each an “Update“), and reserves the right to do so in its sole discretion. If CloudPlex Updates this Agreement, it will make the Updated Agreement available here, and the Updated Agreement will indicate the date of the latest revision. CloudPlex encourages you to review this Agreement periodically for changes. In the event that Updates to this Agreement materially alter your rights or obligations hereunder, CloudPlex will make reasonable efforts to notify you of the Updates. For example, CloudPlex may send a message to your email address that is currently associated with your CloudPlex Account or generate a pop-up or similar notification when you access your CloudPlex Account for the first time after such material changes are made. All Updated Agreements automatically take effect 30 days after they are made available through the Services, except that (i) disputes between you and CloudPlex will be governed by the version of this Agreement that was in effect on the date the dispute arose and (ii) unless specifically agreed otherwise, if you do not agree with any changes to this Agreement, you may terminate this Agreement as set forth above. Your continued access to or use of the Services after an Updated Agreement has become effective indicates that you have read, understood and agreed to the current version of this Agreement.

Miscellaneous

This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of CloudPlex. CloudPlex may freely assign or transfer this Agreement. Both parties are independent contractors, and neither party is an agent, representative or partner of the other. CloudPlex may, in its sole discretion, work with licensors, vendors, contractors and other third parties to fulfill any obligations in this Agreement or to support the Services, and we may change our use of licensors, vendors, contractors and other third parties without notice to you. CloudPlex will remain responsible for the breach of this Agreement by such licensors, vendors, contractors and other third parties. This Agreement sets forth the entire agreement between CloudPlex and you, and supersedes any and all prior agreements (whether written or oral) with respect to the subject matter set forth herein. Any notices under this Agreement will be sent by CloudPlex to at least one of the addresses provided to CloudPlex in connection with your registration or updates thereto (or in a separate writing) and will be sent by you to the address for CloudPlex shown on www.cloudplex.io. Notices will be sent by nationally recognized express delivery service and will deemed given one business day after deposit with such delivery service. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party. If any provision contained in this Agreement is determined to be invalid, illegal, or unenforceable in any respect under any applicable law, then such provision will be severed and replaced with a new provision that most closely reflects the original intention of the parties, and the remaining provisions of this Agreement will remain in full force and effect. Headings are provided for convenience but do not constitute part of this Agreement.

Questions

Please direct any questions regarding these terms to info@cloudplex.io and put “Terms of Service Inquiry” into the subject line of your email.