Privacy Policy

Scope of this Policy

CloudPlex.io, Inc. (“CloudPlex“, “we” or “us“) understands you care how information about you is collected and used. We are committed to protecting the privacy of individuals who interact with us. This Privacy Policy describes our privacy practices for this website, including www.cloudplex.io and any affiliated sites (collectively, “Site“), and the services we provide through our Site (collectively, the “Services“).

Information Collected by CloudPlex

CloudPlex registration and contact

You provide us with information about you when you complete a web form, apply or register for the Services, set-up the Services, respond to an advertisement, contact us for support or other offerings. During such processes, we collect personal information that identifies you. For example, we may collect your name, company name, address, email, phone number, birth date, billing and payment information (including credit card numbers), login credentials, position, or title. We may also collect other public and third party information about you to supplement your profile, such as public information about the company where you work.

CloudPlex website and use of cookies

We receive and store certain information about how you use our Services or when you visit our Site. For example, we receive information that your browser or device sends to our servers whenever you visit our Site or use our Services, and we may collect your internet protocol (IP) address used to connect your computer or mobile device to the internet or the proxy server that you use to access the internet, computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, type of device you are using, unique device identifiers, and geographic location. When you visit our Site, your browser may also tell us information such as the actions you take on our Site, the page that led you to our Site and, if applicable, the search terms you typed into a search engine that led you to our Site.

We may receive information about how you use our Site and Services through the use of first-party and third-party cookies, and also web beacons and other similar technologies. Our servers collect similar information when you are logged into our Site or use our Services. The information we receive through cookies and similar technologies may be associated with you, depending on the Services you are using, and whether you have provided information identifying yourself to the Services.

In addition, third parties may be able to collect information about your online activities over time when you use our Site using cookies or other technologies. We do not process or respond to web browser ‘do not track’ signals or other similar transmissions that indicate a request to disable online tracking of users who visit our website or who use our Services.

Buttons, tools, and content from other companies

Our Site and Services may include buttons, tools, or content that link to other companies’ services. We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a CloudPlex web page containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information regarding its use of that information.

CloudPlex social networking pages

We maintain pages on LinkedIn, Facebook and other social networking sites. We may collect information when you interact with our social networking pages.

Public chat, message boards and user postings

You might provide personal information through your public participation in chat sessions, message boards, blogs, email exchanges, or newsgroups on our website. That information may be available to anyone who has access to the website. This Privacy Policy does not apply to information that you post for public view.

Use of the information collected by CloudPlex

We may use the information we collect about you to:

Provide you with Services, as well as any other services, support, or information you have requested
Operate, develop and improve our Services, and diagnose related problems
Personalize our Services and communications to you to your interests and needs
Send you business messages such as those related to Services notifications, payments or renewal of your subscription
Send you newsletters, information and advertisements about CloudPlex
Combine information we collect about you with other public or private information sources in order to provide you with communications that may be relevant to you and to enhance the Services we provide to you
Contact you via telephone to discuss our Services
Aggregate data from our Services used for benchmarking and to develop and improve our Services.

Sharing information collected by CloudPlex

We work with companies that help us run our business and provide our Services. These companies may provide services such as hosting content, processing and collecting payments, providing support and sending communications on our behalf. These companies may have access to your personal information as required to help us run our business and provide our Services.

We may also share your personal information:

When you have consented to the sharing
With any affiliated companies
When we are required or believe we are required to provide information in response to a subpoena, court order, applicable law, government statute, regulation or other legal process
When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our Site or Services against attacks, or protect the property and security of CloudPlex, or the property and security of our users
To the extent necessary to meet national security, law enforcement, or public interest requirements
If we merge with or are acquired by another company, or all or a substantial portion of our assets are acquired by another company, in which case your information may be one of the assets that is transferred
When we aggregate and share de-identified information collected by our Services in order to provide benchmarks and other statistical reports to third parties
When we hire companies to help us market our Services and provide you with information and offers related to CloudPlex, including displaying ads

Information security and storage

We understand that the security of your personal information is important. We implement reasonable administrative, technical, and physical security controls designed to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective and we cannot ensure or warrant the security of your personal information.

Reviewing, updating or deleting your personal information

We take reasonable steps intended to ensure that your personal information we process is accurate, complete, and current by using the most recent information provided to us. Our Services may allow you to review and edit your personal information by accessing your profile or similar feature of our Services. You may also have the ability to manage your cookies and similar technologies through your web browser settings. You should consult the settings and instructions provided by the provider of your web browser for more information.

You may also submit a request to us to review, edit, or delete your personal information by emailing your request to info@cloudplex.io. Once we verify your identity, we will assist you with your request.

We will retain your personal information for as long as necessary to provide you with our Site and our Services you use, as needed to comply with our legal obligations or enforce our agreements. For example, we may retain certain records for legal or internal business reasons, such as fraud prevention. Some of your information may also remain on backup systems after your use of our Services ends.

California’s Shine the Light Law

California Civil Code Section 1798.83, known as the “Shine The Light” law, permits users who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any personal information with third parties for their own direct marketing purposes.

Opting-out of CloudPlex Communications

You may opt out of receiving mailings, newsletters or other communications we may provide from time-to-time by modifying your Services profile or by unsubscribing to the marketing mailings or newsletters you no longer desire. To unsubscribe, please follow the “Unsubscribe” instructions that are contained within the mailing, newsletter or other communication that we send to you. You may also send an email to unsubscribe@cloudplex.io with “Unsubscribe” in the body, together with a description of the communications you no longer desire to receive.

Children’s Privacy

Protecting the privacy of young children is especially important. Our Site is a general audience site not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 without obtaining parental consent.

International Visitors

Our servers and offices are located in the United States, so your personal data will be transferred to, stored, or processed in the United States. The United States does not have the same data protection laws as the European Economic Area (“EEA“), Canada and some other regions. By providing your personal data, you consent to the transfer of your personal data to the United States and the use of your personal data in accordance with this Privacy Policy.

Specific Information Related to Users in the European Union and European Economic Area

Our legal basis for processing: For personal data that we process in connection with offering and providing our Site and Services to you, we will generally process that personal data (i) on the basis of consent, or (ii) in order to take steps at your request.

Your Access and Choices: You may have the following rights in relation to your personal data:

Rectify any inaccurate personal data that we hold about you
Have your personal data erased under certain circumstances
Have the processing of your personal data restricted where you dispute its accuracy, if you think its processing is unlawful, if you otherwise object to its processing, or when we no longer need your personal data and you need it in relation to a legal claim
Have access to your personal data, and the right to receive copies of your personal data in a structured, commonly used and machine-readable format and transfer those copies to another data controller, under certain circumstances
Complain to your national data protection regulator if you feel that any of your personal data is not being processed in accordance with the EU General Data Protection Regulation (“GDPR“)

Your right to withdraw consent: If you withdraw your consent, we will stop processing the relevant personal data except to the extent we have other grounds for processing under applicable laws. We will respond to your request within a reasonable timeframe. You may withdraw your consent at any time; however, CloudPlex will not be able to provide or continue to provide our Site or Services to you. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

There may be cases where restrictions on the amount of data that can be disclosed to data subjects under applicable law (for example, if that would necessarily involve disclosing data about another person). CloudPlex is permitted to withhold some types of personal data in certain circumstances, subject to applicable local law requirements. If there is a dispute, please contact us using the information in the “Questions or Concerns” section below. In addition, data subjects have the right to lodge a complaint with a supervisory authority. The name and contact details of the supervisory authorities in the European Union can be found at https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

For questions about the collection of personal data by CloudPlex, or to exercise the right to access, correct, update, or delete such data or object, for legitimate purposes, to the processing of personal data, as provided under applicable law, please contact us using the information in the “Questions or Concerns” section below.

Changes to this Privacy Policy

Occasionally, at our discretion, we may change or update this Privacy Policy to allow us to use or share your personal information in a materially different way. For new users, such changes will become effective upon posting. For existing users, the changes and updates will become effective 30 days after posting. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

Questions or Concerns

If you have any questions related to this Privacy Policy, please email us at info@cloudplex.ioand put “Privacy Policy Inquiry” into the subject line of your email.